Frequently Asked Questions
Find answers to common questions about Remotkey.
Account & Login
How do I create an account?- Download the Remotkey app from the App Store or Google Play Store.
- Open the app and tap "Sign Up."
- Enter your email address and verify it with the OTP code sent to your email.
- Complete your profile with your name and other required information.
Remotkey uses email-based OTP verification instead of passwords. If you can’t access your email, contact support at info@remotkey.com for assistance.
How do I delete my account?Go to your Profile settings in the app and tap "Delete Account." You can also email us at info@remotkey.com with "Account Deletion Request" in the subject line. For more details, see our Account Deletion Policy.
Can I recover my account after deletion?You have a 30-day grace period after account deletion to request recovery. After 30 days, account recovery is not possible. Contact support immediately if you need to recover your account.
How do I update my profile information?Go to your Profile in the app, tap "Edit Profile" or "Personal Information," update the fields you want to change, then tap "Save."
Payments & Billing
How do I set up payments?Staff members need to complete Stripe Connect account setup. Go to your Profile → Stripe Setup and provide the required information including personal details, address, bank account information, and identity verification documents.
When will I receive my payments?Payments are processed after task completion and approval. Once approved, payments are typically transferred to your Stripe account within 2–5 business days, depending on your payout schedule.
How do I view my payment history?Go to your Profile or Earnings section in the app to view your payment history, including completed payments, pending payments, and payment requests.
What information do I need for Stripe setup?- Full name and date of birth
- Social Security Number (SSN)
- Address and phone number
- Bank account details
- A valid government-issued ID
- You must be at least 18 years old
Payments may be pending due to:
- Task not yet approved
- Incomplete Stripe account setup
- Verification issues
- Payment processing delays
Check your payment status in the app or contact support.
Tasks & Assignments
How do I view my assigned tasks?Open the app and go to the Home screen or Tasks section. You’ll see all tasks assigned to you, including regular tasks and essential tasks, organized by date and status.
How do I complete a task?Open the task details, review the requirements, and tap "Start Task" or "Complete Task." For location-based tasks, you may need to be at the property location (verified via geofencing). Submit any required photos or documentation.
What are essential tasks?Essential tasks are recurring daily tasks that must be completed at specific properties. They may have location-based time tracking and are typically assigned automatically based on your property assignments.
Can I decline a task?Task assignment policies vary. Some tasks can be declined, while others may be mandatory. Check with your property manager or administrator for specific task policies.
How does time tracking work?Time tracking can be automatic (starts when you enter the property geofence) or manual. Enable location-based time tracking in Settings → Location. The app tracks your work hours for accurate payment calculation.
Location & Geofencing
Why does the app need my location?Location services enable geofencing to verify when you arrive at property locations, automatic time tracking, and task completion verification. Location data is only collected when the app is in use and you’ve granted permission.
How do I enable location services?Go to Settings → Location in the app and enable location permissions. You’ll also need to grant location permission in your device settings (Settings → Privacy → Location Services on iOS, or Settings → Apps → Permissions on Android).
What is geofencing?Geofencing uses GPS to detect when you enter or exit a property location. This enables automatic task verification, time tracking, and ensures you’re at the correct location before completing tasks.
The app says I’m not at the property location. What should I do?- Ensure location services are enabled and you’ve granted permission.
- Move to a location with better GPS signal.
- Wait a few moments for GPS to update.
- Manually refresh your location in the app.
Some features require location services, but you can use basic app features without it. However, location-based tasks, geofencing, and automatic time tracking will not work without location permissions.
Notifications
How do I enable push notifications?When you first open the app, you’ll be prompted to allow notifications. You can also enable them in your device settings (Settings → Notifications → Remotkey). In the app, go to Settings → Notifications to customize preferences.
I’m not receiving notifications. What should I do?- Check that notifications are enabled in both device settings and app settings.
- Ensure you’re logged in and have an active internet connection.
- Try logging out and back in, or reinstalling the app.
- New task assignments and updates
- Payment notifications
- Essential task reminders
- Bonus task opportunities
- Important system announcements
Yes. Go to Settings → Notifications in the app to enable or disable different notification types (tasks, payments, system, etc.) and choose your preferred notification method.
Referral Program
How does the referral program work?Share your unique referral code with others. When someone signs up using your code, you may earn referral commissions. Go to Profile → Referrals to find your code and view statistics.
How do I share my referral code?Go to Profile → Referrals and tap "Share." You can share via WhatsApp, email, SMS, or copy the link. The app will detect if the recipient has the app installed and provide appropriate options.
When do I receive referral earnings?Referral earnings are processed according to the referral program terms. Check Profile → Referrals for details about your earnings and payout schedule.
Can I use someone else’s referral code?Yes. You can enter a referral code during signup. If you received a referral link, the code will be automatically prefilled when you open the link.
Technical Support
The app is crashing. What should I do?- Close and restart the app.
- Update to the latest version from the App Store/Play Store.
- Restart your device.
- Clear app cache (Android) or reinstall the app (iOS).
- Contact support if the issue persists.
- Check your internet connection.
- Try switching between Wi‑Fi and mobile data.
- Close and reopen the app.
- Log out and back in if problems persist, or contact support.
Go to the App Store (iOS) or Google Play Store (Android), search for "Remotkey," and tap "Update" if available. You can also enable automatic updates in your device settings.
What devices are supported?Remotkey supports iOS 12.0 or later and Android 6.0 (API level 23) or later. The app requires an active internet connection and location services for full functionality.
I’m having trouble logging in. What should I do?- Ensure you’re using the correct email address.
- Check your internet connection.
- Verify that you received and entered the OTP code correctly.
- If you didn’t receive the OTP, check your spam folder or request a new code.
- Contact support if issues persist.
Email us at info@remotkey.com or call 970-445-2015 (Monday–Friday, 9 AM–5 PM MT). For more information, visit our Support page.
Still have questions? Contact Support
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