Privacy Policy
Last Updated: Nov 6, 2025
1. Introduction
Remotkey ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and related services.
By using the App, you agree to this Privacy Policy. If you do not agree, do not use the App.
2. Information We Collect
2.1 Personal Information
- Name, email address, phone number
- Profile picture
- Social Security Number (for staff members, processed securely through Stripe)
- Referral code and referral relationships
2.2 Location Information
- Real-time GPS coordinates
- Geofencing data to detect when you enter or exit property locations
- Location history related to task completion
- We collect location data only when the App is in use and you have granted permission
2.3 Device Information
- Device identifiers (FCM tokens for push notifications)
- Device model, operating system, and version
- IP address
- App usage data and crash reports
2.4 Financial Information
- Payment processing information (handled securely through Stripe)
- Payment history and transaction records
- Bank account information (for staff payouts, processed through Stripe Connect)
2.5 Task and Work Information
- Task assignments, completions, and status
- Work hours and time tracking
- Receipts and expense documentation
- Task-related photos and files
2.6 Communication Data
- Messages and communications within the App
- Support requests and feedback
3. How We Use Your Information
We use the collected information for:
- Service Delivery: Providing task management, property management, and related services
- Authentication: Verifying your identity through email/OTP verification
- Location Services: Enabling geofencing features, task location tracking, and maps integration
- Payment Processing: Processing payments and payouts through Stripe
- Notifications: Sending push notifications about tasks, payments, and important updates
- Communication: Responding to inquiries and providing customer support
- Referral Program: Managing and tracking referral relationships
- Analytics: Improving the App's functionality and user experience
- Legal Compliance: Meeting legal obligations and protecting our rights
4. Third-Party Services
We use third-party services that may collect information:
4.1 Firebase (Google)
- Purpose: Push notifications, analytics, dynamic links
- Data: Device tokens, usage analytics
- Privacy Policy: Available on the provider's website
4.2 Stripe
- Purpose: Payment processing and financial transactions
- Data: Payment information, bank account details (for staff)
- Privacy Policy: Available on the provider's website
4.3 Google Maps
- Purpose: Maps display, location services, directions
- Data: Location data, search queries
- Privacy Policy: Available on the provider's website
4.4 Twilio
- Purpose: SMS/OTP delivery for authentication
- Data: Phone numbers, OTP codes
- Privacy Policy: Available on the provider's website
5. Data Storage and Security
- We store your data on secure servers with encryption
- Authentication tokens are stored securely using encrypted storage
- Payment information is processed through Stripe and not stored on our servers
- We use industry-standard security measures to protect your data
- Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure
6. Location Data
- Location data is collected only when you grant permission and the App is in use
- We use location data for geofencing, task completion verification, and maps features
- You can disable location services in your device settings, but some features may not work
- Location data is stored securely and used only for the purposes described in this policy
7. Push Notifications
- We send push notifications about tasks, payments, and important updates
- You can manage notification preferences in the App settings
- FCM tokens are stored to deliver notifications
- You can opt out of push notifications through your device settings
8. Data Sharing and Disclosure
We may share your information:
- With service providers (Firebase, Stripe, Twilio, etc.) who assist in operating the App
- When required by law or to protect our rights
- In connection with a business transfer (merger, acquisition, etc.)
- With your consent or at your direction
- We do not sell your personal information to third parties
9. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account and data
- Opt out of certain data collection (location, notifications)
- Export your data
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at info@remotkey.com.
10. Children's Privacy
The App is not intended for users under 18. We do not knowingly collect information from children under 18. If you believe we have collected information from a child under 18, contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the App, you consent to such transfers.
12. Data Retention
- We retain your information for as long as your account is active or as needed to provide services
- We may retain certain information after account deletion to comply with legal obligations, resolve disputes, and enforce agreements
- Location data is retained only as necessary for service functionality
13. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
14. Changes to This Privacy Policy
We may update this Privacy Policy. We will notify you of changes by:
- Posting the new Privacy Policy in the App
- Updating the "Last Updated" date
- Sending a notification (for material changes)
Your continued use after changes constitutes acceptance of the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: info@remotkey.com
Address: 3971 Big Horn Rd 7CC Vail, CO 81657
Phone: 970-445-2015
16. Additional Information
16.1 Account Deletion
You can request account deletion through the App in the Profile section or by contacting us. We will delete your account and personal information, subject to legal retention requirements.
16.2 Cookies and Tracking
The App may use cookies and similar technologies. You can control these through your device settings.
16.3 Do Not Track
The App does not respond to "Do Not Track" signals. We continue to collect and use information as described in this policy.
By using Remotkey, you acknowledge that you have read and understood this Privacy Policy.
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